Written standard operating procedures — or SOPs — are an essential training tool for retail grocery. These documents efficiently guide staff in a process to deliver a consistent and successful outcome, regardless of who performs the task.

Deciding what processes to begin documenting can be overwhelming. For the best return on investment, consider written SOPs for routine tasks performed by entry-level staff. These positions require minimal prior experience and are typically affected by industry turnover. Investing in your entry-level workforce through SOP development will encourage new employees to feel confident in their duties at the co-op and increase the likelihood of them staying at the co-op.  

Examples of routine tasks typically carried out by entry-level staff include basic equipment sanitation, closing procedures, receiving deliveries, spill cleanup, hand washing, glove usage and refrigeration temperature checks.

When writing SOPs, follow these simple guidelines:

• Write a quick overview describing the scope or goal of the SOP.
• Begin with a flow chart to help identify the critical steps in the procedure and maintain the logical order.
• Keep the instructions as clear and concise as possible.
• Use words that illustrate action and are not up to interpretation by the reader.
• Note the tools needed for each task (e.g., disposable gloves, sanitizer test strips, box knives, etc.).
• Ask staff who will eventually be performing the work to follow the SOP and provide feedback.