Retail Readiness Store Walk Resources

A Retail Readiness Store Walk (also sometimes called a store conditioning walk) is an essential tool of retailing; a thorough and conscientious tour through the retail space twice a day to ensure a store is ready to meet customer needs. Done consistently and it will develop a “whole store” perspective among staff, keep employee attention focused on customer service and ultimately empower your co-op and staff to better serve shoppers. Used in conjunction with NCG’s Customer Experience Survey Program, Retail Readiness Store Walks can help managers grow sales and help co-op’s better compete in their markets.

In addition to a vetted Retail Readiness checklist to use while conducting store walks, we’ve also created a set of instructions and a Frequently Asked Questions sheet. For suggestions and assistance in implementing the practice of Retail Readiness Store Walks, please contact your co-op resource manager or regional director.