The grocery business is not easy during typical times, and it only gets harder during a pandemic. Amid all the extra ordering, stocking and sanitizing, it is refreshing to see grocery workers across the world being recognized in the media as something akin to first responders.
There’s no doubt that co-op shoppers care deeply about the well-being of co-op staff and appreciate their work. And during tough times, it can help to be reminded of just how much they appreciate their co-op.
NCG’s CX Survey program allows co-ops to hear directly from their shoppers, in real time, about their experiences. Please enjoy this small sample of mood-boosting praise from co-op shoppers across the country:
“My visit was during increased vigilance over COVID-19. I am highly impressed at how the co-op is dealing with this situation and how hard they are working to keep the shelves stocked. Thank you, Co-op, you guys are rock stars!”
“This time with the corona virus issue I was impressed with how staff were washing hands and wiping surfaces with an uncomplaining, inconspicuous, pleasant attitude. I felt safe, which I did not feel at another local grocery.”
“Y’all are doing great ESPECIALLY in lieu of the COVID-19 outbreak. Keep up the good work! Thank you.”
“Today during the coronavirus crisis the store was orderly, workers were friendly, cashiers were working hard to keep the line moving – and it was longer than I’ve ever seen it, but probably still only took 15 minutes. Great job!”
“You guys are doing a great job serving the community under challenging circumstances- thank you!”
“The store is always clean and well stocked—but during this INSANE time in the world I could not have been more impressed with the stock.”
“During this current pandemic, I found the store to still be relaxed and pleasant. I also acknowledged verbally and appreciated the cashier taking extra measures to disinfect her hands with sanitizer before touching my merchandise. I found everything to be sufficiently in stock considering the current market.”
“I was amazed at how well the Co-op is responding to the current crisis (Covid-19). They were careful of approaching others, and available to help as needed.”
“The attention to cleanliness, with gloves and extra sanitizer and soap during the Covid-19 outbreak is reassuring. My concerns with produce availability were addressed immediately and staff were very helpful.”
“Co-op staff are always helpful, knowledgeable, and pleasant to interact with while remaining human, real, and relatable – This was true even in crazy situations like this weekend (COVID-19 panic/hoarding). Thanks for making my day better.”
Note: All typos are authentic. Only the names of co-ops have been removed for confidentiality.
Remember when you’re in the midst of a crisis, whether pandemic or something else, that what you do matters to your customers and your community.
The 2019 Novel Coronavirus (COVID-19) outbreak continues to impact the co-op community and the world. NCG is closely monitoring this situation and has consolidated information and links to important resources for our co-ops.
