Author name: Brad Harvey

Shelves of consumer goods in a grocery store.

58% Isn’t Enough: The Loyalty Opportunity in Product Availability

May 1, 2026 by Michelle Marin

Co-op customers have shared their feedback through NCG’s Customer Experience (CX) Program. Their message is clear: product availability is the single strongest driver of loyalty at food co-ops.

Explore Key Learnings from the 2025 Impact Report

May 27, 2026 by Brad Harvey

We collected survey responses from 76% of NCG member co-ops to develop the 2025 Food Co-op Impact Report. Here’s how the data stacks up over the past several years compared to goals we have set for our community of co-ops as a whole.