“The most creative and undaunted in overcoming the myriad difficulties presented by COVID-19.” That’s how Progressive Grocer describes the winners of its annual “Outstanding Independent” award — an accolade that honors three NCG member co-ops this year.
Shopping habits and customers’ needs have changed over the past year – and that means the deli will need to change, too. To revive prepared foods sales, your co-op may need to take some risks in order to reap rewards.
As co-ops consider how to refocus, revive and re-invigorate our businesses for a new year, major recent news about e-commerce, federal loan funding and cybercrime can serve to guide our thinking.
In a tumultuous year that brought a global pandemic, a severe economic downturn and a resounding call for racial justice, co-ops have been a beacon of hope in responding to challenging circumstances.
What do you do when the world turns upside down? During 2020, co-ops responded quickly to the many unknowns and challenges associated with the COVID-19 pandemic. We leaned on the cooperative principles and service to one another. And while our world remains volatile, uncertain, complex and ambiguous, there are reasons to be optimistic.
While dealing with the constantly changing retail environment caused by the pandemic and the economic pressures that accompany it, co-ops continue to be recognized for their innovation and commitment to their communities.
In case you missed it: From hosting virtual events and holding online elections to repurposing store fixtures, co-ops are supporting their communities and showing innovation in creative ways during the pandemic.
Showing gratitude to employees and recognizing the vital work they do is not only crucial to their sense of wellbeing, but also provides a deepened sense of support while they continue to do essential work for their communities. Here are a few ways to recognize employees.
: Co-ops across the country are adding their voices to the call for justice for George Floyd and other victims of police brutality, as well as an end to systemic racism. See how co-ops are responding with words and action.
As COVID-19 continues to have an impact on the world and in our communities, it is important to understand your customers’ shopping experience. The CX Survey gives us a window into customer perceptions and insight into changes that can be made.
