Earning Word of Mouth: Back to Basics
Word of mouth is the invisible thread that weaves trust and rapport into decision-making. Rooted in authentic connection, it turns casual conversations into powerful endorsements
Retail Tools
Be on the Lookout for Credit Card Skimmers
There has been an increase in the number of credit card skimmers found in member co-ops over the last year. Criminals attach these small devices to payment terminals to create a copy of a credit card and capture the associated PIN. Here are some tips for spotting and combatting skimmers at your co-op.
Lemons for January
Whether for a cleanse, hot tea or simply to flavor lighter fare like seafood, lemons are a perfect item to feature this time of year.
The Intersection of Service and Product Availability
Product availability is more than just keeping shelves stocked with the right products at the right times. It’s about crafting a seamless shopping experience. Let’s take a deep dive into co-op customer experience data to uncover how service intersects with product availability to shape satisfaction, build loyalty and grow sales.
Big Improvements in Produce at Portland Food Co-op
As growth began to taper, the co-op enlisted NCG’s help to see what could be done to reinvigorate produce sales. A brief assessment led to a full remake to refresh, modernize and upfit the produce department, so that the co-op can grow and continue to delight its community.
Preparing Your Co-op for Recession or Deflation in 2024
If revenues soften because of an economic slowdown, deflationary downturn or a demand shock, your co-op will be more nimble and more resilient if you have made plans for action ahead of time. We offer five suggestions for how co-ops can prepare for recession or deflation.
Co-ops Can Build on Strong Momentum Entering 2024
2023’s sales growth and increasing customer counts indicate our system is strengthening, giving co-ops momentum heading into 2024. NCG’s CEO CE Pugh encourages co-ops to consider these factors to meet the challenges and demands of the coming year.
Suggestions for Excess Cash Management
Are you at a co-op with a substantial excess cash balance seeking opportunities to align your investment decisions with current market conditions? With interest rates substantially higher now than several years ago, managers may choose to explore avenues that offer higher returns without taking on undue risk. Here are options for you to research further and discuss with your board.
Proceed with Intention
What do you do when the world turns upside down? During 2020, co-ops responded quickly to the many unknowns and challenges associated with the COVID-19 pandemic. We leaned on the cooperative principles and service to one another. And while our world remains volatile, uncertain, complex and ambiguous, there are reasons to be optimistic.