NCG’s CX Survey program allows co-ops to hear directly from their shoppers, in real time, about their experiences. Please enjoy this small sample of mood-boosting praise from co-op shoppers across the country.
Co-ops exist to meet the needs of the communities they serve, but what happens when those needs change suddenly and dramatically with a pandemic? Here are a few examples of co-ops rising to these challenging circumstances.
Do you know what time of day or day of the week is your store’s top performer when it comes to your customers’ shopping experience? Use the Customer Experience Survey to find opportunities for improvement.
Extend an invitation to shop at the co-op that reaches people beyond your current owners. NCG offers templates and tools to support your direct mail advertising campaigns.
Valentine’s Day is almost here! Here are some merchandising ideas for to delight customers and drive holiday business in the deli and meat and seafood departments.
Co-ops can make healthy, locally grown fruits and vegetables more accessible to all members of their community with the help of SNAP incentive programs.
Whether it’s collecting donations for the local food shelf or handing out bananas at a 5K run for charity, it’s important to budget both time and money for different forms of community giving.
NCG has a variety of resources that can help you score big sales on game day.
For food co-ops, working with local farmers is baked into what we do—it’s a key part of the special recipe that makes co-ops such awesome places to work and shop. As your national co-op, NCG leverages the long history of partnership between food co-ops and organic farmers to advocate for strong national organic standards. We also periodically fund organic research and educational resources for farmers that document organic farming knowledge, demonstrate the benefits of organic agriculture, share best practices and grow the domestic organic food supply.
This new policy places the responsibility on NCG leadership to ensure co-op success, as well as define it. As a result, NCG’s success is measured by member success. While we will interpret and define success and growth separately, the policy requires both — we cannot achieve one at the expense of the other. This policy places accountability for member success on NCG, but greater mutual accountability between NCG and its members will support greater success for both.
