58% Isn’t Enough: The Loyalty Opportunity in Product Availability
Co-op customers have shared their feedback through NCG’s Customer Experience (CX) Program. Their message is clear: product availability is the single strongest driver of loyalty...
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Explore Key Learnings from the 2025 Impact Report
We collected survey responses from 76% of NCG member co-ops to develop the 2025 Food Co-op Impact Report. Here’s how the data stacks up over...
MMM MMM Black History Month, Inclusive Business Growth, Impact and Black-led Sovereignty
JTMM Black History Month in February presents an opportunity for food co-ops to build relationships with Black-owned businesses, suppliers, chefs and local organizations in your...
As Sales Growth Slows, Focus on Outstanding Quality and Service in 2026
After strong results in 2024 and early 2025, sales growth for NCG’s system is slowing as we enter 2026. Consistently delivering outstanding quality and service...
Self Care New Year
Consumers’ funny annual “wellbeing reset” will be upon us soon, and the new year offers an abundance of opportunities to engage shoppers with enticing promotions....
The Next Generation of Consumers
Millennials and Gen Z are reshaping the consumer landscape, driving the next wave of growth through intentional, informed and values-driven choices. SPINS highlights key trends...
Black History Month, Inclusive Business Growth, Impact and Black-led Sovereignty
Black History Month in February presents an opportunity for food co-ops to build relationships with Black-owned businesses, suppliers, chefs and local organizations in your community....
Self-Care in the New Year
Consumers’ annual “wellbeing reset” will be upon us soon, and the new year offers an abundance of opportunities to engage shoppers with enticing promotions. Drive...
Six Questions about the Food Co-op Impact Survey
The Food Co-op Impact Survey is a questionnaire that asks all NCG co-ops the same 23 questions about different aspects of their social and environmental...
Co+efficient Insights: Q & A with Cole Hawthorne
You may be one of the people helping to complete your co-op’s Food Co-op Impact Survey — HR has an important role to play! You...