Get Fired Up for Summer Trends
Grilling is a summertime staple. To help you prepare for the season ahead, we explore summer grilling consumer behavior and key product trends culled from SPINS data.
Research & Reports
Price Perception: Unraveling Customer Sentiments
The voices of thousands of co-op customers ring clear: we can improve price perception by working to never be significantly out of step with the competition, executing on accuracy at the register, and leveraging the value equation.
SPINS Insights: Six Trends to Watch in 2024
SPINS looked at data across its channels and at the outside forces affecting the health and wellness industry to identify the new and innovative trends to keep an eye on for the rest of 2024 and even into 2025.
Co-ops Can Build on Strong Momentum Entering 2024
2023’s sales growth and increasing customer counts indicate our system is strengthening, giving co-ops momentum heading into 2024. NCG’s CEO CE Pugh encourages co-ops to consider these factors to meet the challenges and demands of the coming year.
Evening Efforts Delight the Member-owners of the Future
Evenings at the co-op are prime time for newcomers and younger shoppers. Find out how to surprise and delight these potential member-owners with excellent customer experiences.
From Resolutions to Realities: A Closer Look at New Year’s Shopping Trends
Record spending is expected during this holiday season — absolutely justifying it as a time of vital importance when making product mix decisions for your store. These data-supported tips from SPINS can help ensure your shelves are primed and prepped for the holiday set.
Common Market Uses CX Survey to Improve Sales
Struggling with sales growth and facing significant sales declines in its café, the co-op began to dig into their Customer Experience (CX) Program results to help implement a turnaround plan.
Fall Flavors Offer New Opportunities
Now is the perfect time to start thinking about fall promotions and some of the factors affecting seasonal shopping. Here are some current trends to consider, from festive fall drinks to Friendsgiving ideas.
Greeting Customers – A Little Way to Make a Big Difference!
There are many ways co-ops can improve the customer experience, but recent CX Survey Program data points to one strategy in particular — making sure customers are greeted by someone other than a cashier.
Measuring the Customer Experience
In the past twelve months, over 52,800 customers at 107 participating co-op locations have shared invaluable feedback through NCG’s Customer Experience (CX) program. Find out what we learned.