Tips to Communicate Affordability with Social Media
Integrating price-focused posts in your social media will help show shoppers just how affordable the co-op can be.
More Shoppers, in a Flash!
Flash sales might be just the thing to inspire new shoppers to make a trip to your co-op. As a bonus, they also surprise and delight existing shoppers and reinforce a positive price image.
Ten Ways to Reduce the Co-op Carbon Footprint
Co-ops can be climate leaders in their local communities and in the natural products industry. These helpful tips are for co-ops just getting started and climate pros alike.
Hiring and Training Great Employees: Customer Service from the Start
Hiring and training customer service–minded employees is an essential way to support the idea that customers are the heart of the co-op.
Fresh Tips for Putting the Customer First
Providing excellent customer service starts long before the face-to-face interactions we have every day in the aisles.
NCG’s Board of Directors, Serving Co-ops Above and Beyond
Does NCG’s board of directors seem like something of a mystery to you? Who serves on the board and what happens at board meetings? CEO C.E. Pugh sheds some light on the important role NCG’s board has for our co-op.
Five Uses for Impact Metrics
Co-op Impact Metrics represent areas that differentiate co-ops from conventional supermarkets. Here are five ways your impact metrics data goes to work for your co-op and NCG.
Preferred Practices: Start Here to Put Customers First
What does putting customers first look like at co-ops? NCG’s preferred practices contain lots of food for thought when it comes to customer-driven solutions that have been tested and successful at food co-ops.
You Know It’s Thanksgiving at the Co-op When…
Ah, Thanksgiving… a relaxing holiday for quietly reflecting on our gratitude. Unless you’re in grocery retail, am I right? For us, Thanksgiving week is the culmination of everything we train for all year. The stakes are high. Pre-Thanksgiving days have the most shoppers, the highest sales and the most pressure to not ruin anyone’s famous
Witness the Impact of Co-op to Co-op Trade: A Visit to La Riojana
Tag along on Heidi Traore’s trip to Argentina — you’ll find it’s easy to see the power of fair trade and co-op to co-op trade, and how interconnected La Riojana’s growers, employees and neighbors are.
