Product availability is more than just keeping shelves stocked with the right products at the right times. It’s about crafting a seamless shopping experience. Let’s take a deep dive into co-op customer experience data to uncover how service intersects with product availability to shape satisfaction, build loyalty and grow sales.
Good collaboration between departments is a sign of positive work culture. When staff feel comfortable working together and are aware of other departments’ roles and responsibilities, it’s reflected in the customer experience. Use these tips to help build cross-departmental collaboration.
Writing standard operating procedures, or SOPs, can be a daunting task — but it’s one that’s necessary to ensure consistent and successful business practices. Here are a few of the guidelines to follow when developing SOPs.
Co+op U offers courses on hiring offer tips to ensure your newly hired staff can handle the holiday rush with warm customer interactions and exceptional customer service.
Lexington Cooperative Market is planning a Hispanic Heritage Month celebration featuring several different initiatives and promotions, including in-store demos, signage and a themed hot bar menu created in collaboration between staff and local chefs.
We’re excited to highlight a few new event features that we’ve rolled out this year aimed at making NCG events a more inclusive and supportive environment.
Diversity, Equity, and Inclusion (DEI) has become ubiquitous in discussions around workplace culture, social justice and community engagement. While the intention behind DEI initiatives is commendable, there is a growing recognition that the hyperfocus on diversity has overshadowed the equally crucial principles of equity and inclusion.
Developing a talented co-op staff begins with using key elements of a strong co-op brand to help you recruit the best applicants. What story does your co-op tell potential employees?
By focusing on small changes, you can move through the stressors of modern life and develop long-term strategies to support yourself and others in the co-op. Here are 10 “where to start” possibilities.
There are many training methods, from online courses to interactive in-person sessions. Try these popular methods to enhance your training sessions and quickly get your staff up to speed.
