2023’s sales growth and increasing customer counts indicate our system is strengthening, giving co-ops momentum heading into 2024. NCG’s CEO CE Pugh encourages co-ops to consider these factors to meet the challenges and demands of the coming year.
Evenings at the co-op are prime time for newcomers and younger shoppers. Find out how to surprise and delight these potential member-owners with excellent customer experiences.
There are many ways co-ops can improve the customer experience, but recent CX Survey Program data points to one strategy in particular — making sure customers are greeted by someone other than a cashier.
Students learned about the co-op’s role in the local food economy, how prices are determined, fair labor costs and how to develop recipes. The week culminated in selling three items created by the students, with all proceeds donated to local organizations.
Conferences are great learning and networking opportunities. Find out how to extend the benefits of attending.
Today’s customers are keenly focused on value. Find out how paying attention to the customer experience can help improve the perception of value.
To better understand what “healthy” means to the communities they serve and cut through stigmas around food, Erie Food Co-op hosted a staff conversation session and presentation by NCG Racial Equity and Food Justice Manager Gabby Davis.
Here are a few areas to consider when planning an inclusive event at your co-op.
The co-op recently hosted NCG’s retail specialists at the Gallup outlet store. NCG’s team supported La Montañita’s staff with training around making data-driven decisions and attracting shoppers through customer service, merchandising and promotions.
NCG’s Discussion Forums give co-op staff the opportunity to connect with peers across the country. Forums are available to several different user groups and open to everyone with access to NCG.coop.
