Co-ops Rise to the Challenges of 2020
In a tumultuous year that brought a global pandemic, a severe economic downturn and a resounding call for racial justice, co-ops have been a beacon of hope in responding to challenging circumstances.
Training & Professional Development
Proceed with Intention
What do you do when the world turns upside down? During 2020, co-ops responded quickly to the many unknowns and challenges associated with the COVID-19 pandemic. We leaned on the cooperative principles and service to one another. And while our world remains volatile, uncertain, complex and ambiguous, there are reasons to be optimistic.
Addressing Customer Dissatisfaction Through the CX Survey
Building and maintaining customer satisfaction has its challenges. Getting specific feedback, even when it’s negative, can be a real game-changer.
Showing Staff Appreciation during COVID-19
Showing gratitude to employees and recognizing the vital work they do is not only crucial to their sense of wellbeing, but also provides a deepened sense of support while they continue to do essential work for their communities. Here are a few ways to recognize employees.
What’s New in Co+op U
Co+op U offers more than 100 interactive courses that can be taken at any time and allow staff to choose the topics they need most for their current situation or development needs. Find out what’s new.
Co-ops Respond to George Floyd’s Murder
: Co-ops across the country are adding their voices to the call for justice for George Floyd and other victims of police brutality, as well as an end to systemic racism. See how co-ops are responding with words and action.
Tips to Hire and Onboard During Social Distancing
Every co-op and every community is in a different place in the employment cycle because of the pandemic. Some may be looking to rehire employees after a furlough while others are in need of filling new or temporary positions. No matter where you are in this cycle with employees, it is time to think about
What Does Your Phone Answering System Say about Your Co-op?
Customer experience is a priority in all aspects of our work, and that includes providing the best possible service when people call the co-op. But what about co-ops using an automated answering system, and what happens when a customer is put on hold?
Orientation Is More than Just Paperwork
Starting a new job can be an exciting time for both the new employee and co-op staff. It’s opportunity to start the conversation about job expectations and demonstrate what great customer service looks like.
Developing Staff on the Job
Every person working at a co-op deserves professional development opportunities. Here are three effective and cost-efficient ideas.