NCG hosted a training recently that explored what supplier diversity is, our early endeavors in this work, and how NCG and co-ops can begin to create change that supports diverse-owned businesses and better serves our customers.
Resolving customer complaints and addressing the initial issue behind those complaints can turn negative feedback into a positive. Listening to negative feedback helps identify areas of opportunity and make improvements that ensure a positive customer experience moving forward.
Economic uncertainty is changing consumer shopping and spending habits. To meet the needs of budget-conscious shoppers amidst the pandemic, inflation and lingering unemployment, co-ops can leverage these NCG programs and strategies to improve price perception.
As we approach the last of the summer holidays, co-ops have an opportunity to bid farewell to the season on a strong note by focusing on beer and barbecue grills.
Growth in eCommerce and wellness-focused products, craving convenience, eating more meals at home — SPINS breaks down key trends in the natural products industry at the midway point of 2021.
With retail deli food service operations quickly returning to normal across the country, now is a great time for general managers, operations managers and store managers to assess their Retail Deli Food Safety Management Systems (FSMS) to make sure active managerial controls (AMCs) are current and in place
Are you prepared for when an employee requires a leave of absence or accepts another job? Planning for unexpected changes can prevent undue stress, errors and lost productivity. We offer guidance for tracking turnover and cross-training staff on critical tasks.
In 2016, co-op designated representatives worked with NCG’s sustainability staff to establish collective environmental and social impact goals to achieve by 2020. Now with five years of data, we can assess our progress.
Co-op employees may be feeling extra stressed and keeping your team engaged can be challenging. As we proceed through the pandemic and begin to navigate the aftermath, these tips will help to foster highly engaged teams and retain staff.
Recognizing food co-ops’ place as leaders in the local food movement, NCG has partnered with National Farm to School Network since 2019. Learn why and how your co-op and farm to school groups in your community could support one another in building a strong, equitable food system.
